no surprise

June 6, 2007

BBC NEWS | Scotland | Passenger satisfaction rates dip

Customer satisfaction among First ScotRail passengers has fallen slightly, according to a survey.The independent Passenger Focus watchdog said the satisfaction rating went from 86% in 2006 to 83% in 2007.

Not surprising. Our local class 320 units used to be virtually silent when they were new. Now you have a hammering air compressor in one driving car, loud humming from the transformers and motors in the centre car, and deafening automated announcements in every car. You might as well be in a DMU.

We went to Mull via Oban and the west highland railway last weekend, and the situation wasn’t much better. On the way back, the train stopped at the station throat for no readily apparent reason.

The windows are never clean. The catering is extortionate. I could  go on, but you get the picture.


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